This document contains the Conditions that regulate the use of the website anandiprema.com and establishes the rights and obligations of all users and those of the seller in relation to the services offered here.
In addition to reading these Conditions, before accessing, browsing and / or using this website, the user must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and data protection policy.
By using this Website or by making and / or requesting the acquisition of a service or product through it, the User consents to be bound by these Conditions and by all the above, so if you do not agree with all this, you should not use this Website.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time he accesses navigates and / or uses the Website since those that are in force at the time the acquisition of the services is requested will be applicable.
The property of this website is owned by María Delgado with address in La Toba, Artzentales, Bizkaia. For the purposes of this contract, the owner of this website is considered as “The Seller”.
This document (as well as all other documents mentioned herein) regulates the conditions governing the use of the Anandiprema website and the purchase or acquisition of services therein. For the purposes of these Conditions it is understood that the activity that María Delgado develops through the Website includes the performance of the following services:
- Online Classes
- Private sessions to support online classes
- Sale of additional teaching material to online classes (only Spain, except Canary Islands)
Use of the Website
These Conditions are the only conditions applicable to the use of this website and replace any other, unless prior express written consent of the Seller. These Terms are important to both you and us as they are designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a seller. You declare that, by placing your order, you have read and accept these Conditions.
You agree that:
You may only use the website to make legally valid inquiries or orders.
You may not place any speculative, false or fraudulent orders. If we have reasonable grounds to believe that such an order has been made, we will be entitled to cancel it and inform the relevant authorities.
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you warrant to us that you are over 18 years of age and have the legal capacity to enter into binding contracts.
Our store is based on an e-commerce service within the World Wide Web. Electronic communications have a high degree of satisfaction but there is no 100% stable system so that punctually there may be cuts in access to the web for reasons beyond the Seller’s control.
Formalization of the order
To place an order, you must follow the online purchase procedure and click on “Confirm order”. After this, you will receive an email with your order information
ONLINE COURSESThe product you hire consists of an online course with a tutoring service responsible for resolving doubts related to your course. The activation of courses is done within 12/24 business hours. The tutoring service will resolve your doubts within 24/72 working hours except for specific situations of excessive consultations. If there is any type of incident with your course such as unavailability and it is for a reason attributable to The Seller we will refund any amount that you may have paid. This fact will be communicated to you within 24 to 72 working hours from receipt of the order. You have six months to take the course, that means that after six months you can no longer access the course.
EDUCATIONAL TEACHING MATERIALSThe purchase of teaching materials related to the courses can be made from Spain (except the Canary Islands). The products that are sold through the website in physical form are didactic materials such as cards.
PRIVATE SUPPORT SESSIONS THROUGH VIDEOCONFERENCES: This type of service will allow you to establish a 50-minute videoconference with María Delgado to raise your case and obtain the corresponding assessment and advice. It is recommended that you provide in advance any information that may be interesting when evaluating your case and thus optimize the duration of the consultation. When opting for this service you must first get an online appointment. Once the appointment has been booked and the payment process has been completed, you will receive by email the details on how to proceed (day, time and link) as well as the summary of your query.
You must take into account that the time requested during the booking process marks the beginning of the 50-minute duration of your video consultation. We normally offer about 10 minutes of courtesy, but a longer delay may cause the disabling of the video consultation link provided and, if anything, reduce your available time. We impose these restrictions to avoid unnecessary conflicts or delays.
The user of the service, both video consultation and consultation via email, authorizes María Delgado to use the email address to resolve doubts or send communications related to the requested services.
This service does not replace in any case a consultation made by a professional. At any given time you may be advised to seek the help of a professional.
Consultations by videoconference can be recorded by María Delgado. The user must appear in them with his face uncovered, at least at the beginning of it.
The recording of the consultations allows to guarantee the quality of this service, to verify the celebration of the same and for reasons “coaching”, in order to be able to review the subsequent evolution and / or the history of each case.
The user’s data as well as their images or recordings will not be disseminated. No data transfers to third parties will take place in any case.
María Delgado cannot be held responsible for technical problems in the equipment or in the connections of the clients, so she must ensure, in good time, that both her computer system and her internet connection work correctly.
Conditions of access and purchase
Access to the Anandiprema Portal is free and attributes to the person who performs it the condition of User, regardless of the subsequent use of the services offered.
The user must register in order to buy on our website and must proceed to complete a form, which will involve assigning personal credentials composed of a unique identifier (which will be the email address) and a password, whose conservation and custody will depend exclusively on the User, who must operate with them with due diligence. Therefore, it will not use other passwords than its own, in order to impersonate other Users in the use of the services provided.
You are prohibited from sharing your access data with another person who has not paid for the services provided.
The acquisition of products and services in Anandiprema can only be done by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consisting, in a purely enuncativo way:
(i) Completion of the registration form or the identification of previously registered users; (ii) On-screen display of the order summary, delivery conditions and shipping costs; (iii) Acceptance of purchase conditions, which implies the reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, the existing Particular Conditions and (iv) immediate receipt of summary email in the account used in the registration or – failing that – in the shortest possible time and always before the following twenty-four hours.
It is not allowed to acquire products in Anandiprema for subsequent distribution or resale, either in public establishments or made in the domestic environment. The seller will regulate and authorize the necessary permits if at any time consents, so he would reliably notify such authorization to the authorized agent.
In case of Online Courses: You have a period of 14 working days from the activation of the service to deny the contracted products as long as you have not done more than the “Welcome” and “Introduction” lessons, you have not downloaded any material (except the introduction manual). That moment is clearly marked in the course. In case of return, access to the “direct” and “direct recorded” will also be canceled.
Remember that it is not a reason for reimbursement of amounts that you do not have the technical means, computer equipment, access to the Network or software necessary for the correct realization of our courses. We inform you that the system requirements are very basic and it is necessary to install a pdf reader to read the downloaded documents and have flash installed for viewing videos.
In the event that you decide to cancel a product, the return will be made within 30 calendar days from the date on which you notified us of your intention to withdraw from the purchase. The refund will be made using the same means of payment that was used to pay for the purchase.
In case of teaching materials: The User has the right to return the teaching materials of the contract concluded through Anandiprema within 14 calendar days without the need for justification.
The return period will expire 14 calendar days from the day on which the User or a third party indicated by him, other than the carrier, has acquired material possession of the goods.
To exercise the right of return, the User must notify the Seller of his return decision through an unequivocal statement (for example, a letter sent by post, fax or email).
To comply with the return period, it is sufficient that the communication regarding the exercise by the User of this right is sent before the corresponding period expires.
Once the acceptance of the return has been confirmed, the User must return or deliver the goods directly to the Seller, without any undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision to return us. The deadline will be considered fulfilled if the User returns the goods before the end of said period. The User shall bear the cost of shipping the materials.
The teaching material should be in perfect condition.
Once the return material has been received and the perfect condition of the material has been verified, the Seller will return the payment received from the User (excluding shipping costs) without any undue delay and, in any case, no later than 14 calendar days from the date of receipt of the return.
In case of private sessions by videoconference: The user of the Video Consultation Service may request a refund up to 24 hours before the reserved time/date. Within 24 hours prior to the requested date/time no refund will be accepted. Similarly, refunds will not be accepted once the videoconference has begun, with or without the presence of the user who has requested it. It is not a reason for reimbursement that the development of the videoconference, for whatever reason, has not met the expectations of the user.
No refunds or changes will be accepted once the payment of the consultation has been carried out and– The videoconference has concluded or could not be held for reasons beyond María Delgado’s control, such as the absence of the interested party at the scheduled time or the use of an unstable or defective data connection. – It will not be grounds for reimbursement that the notifications sent to the applicant, with the data and connection link, have been filtered as spam by their servers or email clients. We recommend that, once you subscribe to the service, you check your spam folder to verify that our notifications are not being filtered.
The full amount will be refunded in the same means of payment, in case the video consultation cannot be carried out because María Delgado is not available to do it. If the user wishes, he can also postpone the appointment.
In the case of online courses: Unless extraordinary circumstances occur, the order will be activated within a maximum period of 24 working hours from the date it is formalized. If for any reason we could not meet the activation date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new activation date or cancel the order with a full refund of the amount paid. Please note in any case that we do not carry out activations on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product / s have been “delivered / s” at the time we send the activation emails to the email account that you indicated. Keep in mind that for reasons beyond our control, there are times when email managers such as Hotmail or Gmail send our emails to the Junk Mail Tray. Accept us as a valid email for further communications from our tutors to you.
In the case of didactic materials additional to the courses: It will be considered that the delivery has occurred at the moment in which it is User or a third party indicated by it acquires the material possession of the products. The delivery time for the order will vary according to the shipping method, in any case it will not exceed 10 days from the date of the order confirmation. In the event that the shipping date cannot be met, we will inform the user of this circumstance and will be offered the option to continue with the purchase by setting a new shipping date or the possibility of canceling the order obtaining a full refund of the price paid.
If the recipient is absent at the time of delivery, a notice will be left so that he can pick up the shipment at the place and within the deadlines indicated. After the deadline without collection, the shipment will be returned to Anandiprema.
Price and payment
It is understood that the price of each product and service is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including applicable taxes, together with shipping costs (in case of educational materials), which will be added to the final price to be paid.
Prices may be modified by the Seller at any time and without prior notice without affecting orders already confirmed. However, even confirmed the Seller will not be obliged to fulfill orders when the price is incorrect, especially when the error is manifest and easily recognizable. The accepted means of payment is the debit/credit card through the Stripe system.
The Seller reserves the right to change the payment methods, being able to create new ones or eliminate any of the existing ones, without the user / client of Anandiprema being able to make claims for this reason. However, if the change in the payment method affects an order already placed, from Anandiprema we would contact the customer to inform him of said change, offering him the option to cancel the order if he considers it convenient.
In case of wanting to make a return and / or an exchange after 14 days, the customer must obtain the agreement of our Customer Service and follow the indicated procedure. In no case will exchange or refund be made if more than the lessons of the “Welcome” and “Introduction” have been made, downloaded material (except the introduction manual).
The applicable regulations require that some of the information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements to be in writing.
The notifications that you send us should preferably be sent through our contact form or email address. We may send you communications either via email or telephone that you have provided at the time of placing the order.
Notices shall be deemed to have been received and properly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered to the post office or to a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.
Events beyond our control
We will not be liable for any failure or delay in performing any of our obligations under a Contract, caused by events beyond our reasonable control (“Force Majeure”). It will be understood that our obligation to perform under any Contract will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to perform our obligation for the duration of such period. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution whereby we can perform our obligations under the Contract despite the Force Majeure Event.
If during the term of a Contract, we cease to insist on strict compliance with any of the obligations assumed under it or any of these Conditions, or if we cease to exercise any of the rights or remedies that we were entitled to exercise or interpose under said Contract or these Conditions, such fact shall not constitute a waiver of such rights or remedies or relieve You of any such obligations. No waiver by us of any of these Terms shall be effective unless expressly stated to be a waiver and communicated to You in writing in accordance with the provisions of the Notices section above.
If any of these Conditions or any provision of a Contract is considered invalid, illegal or unenforceable to any extent by the competent authority, it will be severed from the remaining conditions and provisions that will remain valid to the extent permitted by law.
Modification of these conditions
You will be subject to the policies and Conditions in force at the time you place your order, unless by law or decision of governmental bodies we must make changes to these Conditions or Privacy Policies, in which case, the possible changes will also affect the orders that you have previously made.
Anandiprema has a customer service so that the User can manage their claims, doubts, suggestions and execute the right of withdrawal. The User can direct their complaints, claims or requests for information to the Anandiprema Customer Service, using any of our contact form or via email.
All doubts and especially complaints and suggestions will be dealt with as quickly as possible, without exceeding in any case the deadlines established by current legislation. Likewise, it will have proof of them by delivering a written receipt, on paper or in any other durable medium.
Protection of personal data
The seller is responsible for the processing of the User’s personal data and informs him that these data will be treated in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, so the following treatment information is provided:
End of the treatment: Maintain a commercial relationship with the User.
Data collected: The personal data collected on this site are the following:– Account opening: when creating the user’s account, his name and surname, payment data, location, postal mail and e-mail address, – Login: when the user connects to the website, he records, in particular, his surname, first name, access data, usage data, location – Profile: the use of the services provided on the website allows you to enter a profile, which may include a photo – Payment: as part of the payment of the products and services offered on the website, financial data relating to the user’s bank account or credit card are recorded. – Communication: When the website is used to communicate with other members, data relating to user communications are temporarily stored.– Cookies: Cookies are used when using the site. The user has the possibility to disable cookies from the configuration of his browser.
Use of personal data: The purpose of the personal data collected from users is to make the services of the website available to them, improve them and maintain a secure environment. More specifically, the uses are as follows:
- access and use of the website by the user;
- management of the operation and optimization of the website;
- organization of the conditions of use of the Payment Services;
- verification, identification and authentication of the data transmitted by the user;
- proposal to the user of the possibility of communicating with other users of the website;
- implementation of user assistance;
- personalization of the services by displaying advertisements based on the user’s browsing history, according to their preferences;
- fraud prevention and detection, malware (malicious software) and security incident management;
- management of possible conflicts with users;
- The sending of commercial and advertising information, according to the user’s preferences.
Sharing personal data with third parties. Personal data may be shared with third parties in the following cases:
- When the User uses the Payment Services, for the implementation of these services, the Website is in contact with third party banking and financial entities with which it has concluded contracts;
- when the user publishes publicly accessible information in the free comment areas of the website;
- when the user authorizes the website of a third party to access their data;
- When the Website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, in the context of the provision of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
- If required by law, the Website may transmit data to file claims against the Website and comply with administrative and judicial procedures;
Security and confidentialityThe website implements organizational, technical, software and physical measures in terms of digital security to protect personal data against unauthorized alteration, destruction and access. However, it should be noted that the Internet is not a completely secure environment and that the website cannot guarantee the security of the transmission or storage of information on the Internet.
In accordance with the regulations applicable to personal data, users have the following rights, which can be exercised by directing their request to the email info at anandiprema dot com.
- Right to withdraw consent at any time.
- Right of access, rectification, portability and deletion of your data to the limitation or opposition to its treatment.
- Right to file a claim with the supervisory authority (agpd.es) if you consider that the treatment does not comply with current regulations.
Language of the contract
These general conditions of sale are written in Spanish. In case they are translated into one or more foreign languages, the text in Spanish will prevail in case of dispute.
Applicable legislation and jurisdiction
Contracts for the purchase of products through our site will be governed by Spanish law. Any dispute arising or related to such contracts will be submitted to the jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect the rights recognized as such by current legislation.